Refund policy

TL PRO KIT

We want you to shop with confidence. Please review our return and refund policy before placing your order.

1. 30-Day Return Policy

We accept returns of eligible products within 30 days of delivery.

To qualify for a return, the item must be unused, undamaged, and in its original condition and packaging, with all accessories and tags included.

Proof of purchase, such as an order number or receipt, is required.

2. Non-Returnable Items

For hygiene and safety reasons, opened or used false eyelashes and other personal care products cannot be returned due to a change of mind.

Unopened, unused eyelash products in their original sealed packaging may be returned within 30 days of delivery.

Gift cards and products clearly marked as Final Sale at the time of purchase are non-returnable, except where required by law.

These restrictions do not limit your rights regarding defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To request a return, email tlprokit@gmail.com within 30 days of delivery.

Please include your order number, the product you would like to return, and the reason for your request.

If your return is approved, we will provide instructions for shipping the item back. Returns sent without prior authorization may not be accepted.

Return address:

TL PRO KIT

167 Madison Avenue, Suite 400

New York, NY 10016

United States

4. Return Shipping Costs

For eligible returns due to a change of mind, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, please contact us. When a return is necessary, TL PRO KIT will cover reasonable return shipping costs for verified issues.

We do not charge restocking fees.

Original shipping charges are non-refundable for change-of-mind returns, except where required by law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible at tlprokit@gmail.com.

Include your order number, a description of the issue, and photos or videos if available.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

6. Refund Processing

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

7. Exchanges

To request an exchange, contact us before returning your item.

Exchanges are subject to product eligibility and availability. If a direct exchange is unavailable, you may return an eligible item and place a new order.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, the applicable return policy will apply.

9. Contact Information

For questions about returns, refunds, exchanges, or cancellations, contact:

TL PRO KIT

Email: tlprokit@gmail.com