Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tlprokit@gmail.com. Please note that returns will need to be sent to the following address:  167 Madison Avenue, Suite 400, New York NY 10016

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tlprokit@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tlprokit@gmail.com.

Thank you for shopping with TL PRO KIT. Please read our No Returns Policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our products and services, we do not accept returns, exchanges, or cancellations once an order has been placed.
Please ensure that all product details, specifications, and sizes are reviewed before completing your purchase.

2. No Refunds

We do not offer refunds for any products or services purchased through our website, except in cases where we are legally required to do so.

3. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 3 days of delivery at tlprokit@gmail.com with:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

If verified, we will provide a replacement or alternative solution at our discretion.

5. Shipping Issues

We are not responsible for:

  • Delays caused by the shipping carrier

  • Lost or stolen packages marked as “delivered”

Customers should contact the shipping provider directly for assistance.

6. Contact Us

For questions or support, please contact us at:
Email: tlprokit@gmail.com